Frequently Asked Questions
Frequently asked questions

What is the minimum speed required to watch channels?

We recommend you to have atleast 1mbps connection. Our streams start from 300kbps to 1125kbps. If you have less than 1mb connection, you can still give a try.

What Payment Methods do you have?

All payments are made through Paypal. If you do not have a paypal account,you can pay through paypal using your Credit/Debit card, choose the "Don't have a PayPal account? Click Here. Visit www.paypal.com for more information

How long does it take to get my account activated after purchase?

After your purchase, the account gets automatically activated, there is no wait in line, we have plenty of space for you. After purchase, please check your email for instructions.

Is this a monthly recurring bill?

No. We DO NOT have any contract with our packages. If you would like to continue with our service after your subscription is expired, you have to purchase our package manually.

Can i share my account with someone else?

If you have more than 1 pc in your house, you may share as long as its under 1 IP Address.DigitalStreams not allowed account sharing at any Cost. As part of our security measures, DigitalStreams's Automated IP screening System regularly screen activity in the DigitalStreams website. During the screening, If we have reason to believe that an issue regarding multiple IP access in one account especially IP's from different State, Country or Network will result an immediate account deletion from our data base without any notice

What is the overall Security of the site? Is it safe to purchase?

All our payment transactions goes through the most secured online payment system called paypal. We do not store any credit/debit card numbers. You can visit www.paypal.com for more information.

What is your refund policy?

All sales are final - No refund

Is DigitalStreams service available in USA, UK and India?

Our service is available anywhere in the world so that means, you can watch our channels from any Continent.

What are the basic requirements?

  • Minimum 512Kbps Internet Speed.
  • 1 MB Speed Recommended
  • Octoshape Infinite Player
  • Google Chrome web browser

Why I can’t watch channels?

To watch our channels without any issues, please follow the below instruction

  • Download the Octoshape Infinite HD app and install on your Windows PC or Mac PC. Click here to download
  • Disable any antivirus you may use while watching the channels

Why I need to disable my antivirus? why my antivirus block your channels?

To secure and fast loading channels, we encrypted our channels and we highly recommended you to disable your antivirus while watching our channels and our channels are 100% safe.

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